Tuesday, April 05, 2011

MVP's customer service can suck it

First off, kudos to BNG, who dug around in the archives here until she found a photo of me. Granted, it was just a headshot, but still, congrats, BNG - although you should probably know that I haven't been that blond in quite some time. *cough*

Now! On to the story! Back a few months ago, one of our employees was heading off for (presumably) greener pastures. So I called our service representative at our insurance company, MVP, to have the employee taken off of our health care plan.

My call went straight to voice mail, and after several days, the service rep still hadn't called back. Okay, fine, so I emailed her. Nothing. I faxed her our request. Still nothing, except for during this time period, we got a letter from MVP stating that our rates were going up.


I tried logging onto the MVP web site, which would not accept my log-in info. And by now, we were getting bills from MVP with this employee's coverage still on them, because I could not find one single way to contact MVP about his leaving the company. And our service rep was still not returning my increasingly-panicky calls. Panicky because, if we had to pay bills past this guy's coverage date, my boss was gonna shit a brick.

So! While trying to get this dude off our health care rolls, I started researching other health insurance plans, and I found one that was actually cheaper than suck-ass MVP for the same coverage. And I signed up with them, while trying to get disentangled from MVP.

Okay, so I know this is getting long and boring, so here we go, to the point, FINALLY:

The other day, I get a letter from our old MVP service rep. And it was, all, "we're sorry that MVP will no longer be an option for your employees" and blahblahblah, and it ended with, "Please feel free to contact me with any questions at - "

And she had whited out her phone number. Where her phone number would have gone, after "contact me with any questions at", there was just a big white space. I shit you not, this girl was SO DESPERATE that people NOT CONTACT HER for ANY REASON WHATSOEVER, which, incidentally, WAS HER JOB, that she whited out her f*cking phone number.

Dear MVP: Suck it. And get yourself some better service reps. Except, you know what? I've got a funny feeling that you train them to act like that.

And Mr. Obama? Bring ON that nationalized health care. It has GOT to be better than what we've got now.


Pickles and Dimes said...

WHAT?!? She whited out her phone number??? How can she do that? That is insane.

Badass Nature Girl said...

I totally found that pic by pure accident, but I did realize it was from a few years ago, but STILL!

rockygrace said...

Pickles, I know, right? And she'd ALREADY frozen me out by refusing my calls/emails/faxes/carrier pigeons, so that last white-out was just like a little f-you icing on the cake.

And BNG, let me know if you find anything interesting back in the archives. :) I THINK 2006 is as far back as it goes, but I'm not absolutely certain.

Badass Nature Girl said...

2006 is the farthest I believe, but there was one of you as a child with your dad. I'm looking for more current ones!!! We'll see :o)

Holly said...

You are not allowed to mention said picture without linking to said picture! I only know what your feet look like. In shoes.

Anonymous said...

So, out of curiosity, how were you able to cancel your insurance with MVP?

BTW, I'm all for national healthcare, but they really need to make it work well in order to make it work at all. The military healthcare provider is just as stupid and inconsiderate as the private sector's healthcare. We need true reform.

rockygrace said...

Holly, I am NOT linking to any photos of me. It was in the October 06 archives, if you're that determined. Trust me, it's just a generic headshot.

And Kate, I finally left a message on her voicemail saying that I was going to file a complaint with the state Attorney General's office if I didn't hear back from her that day. THAT got a response.

Oh, and it makes me a little nervous to hear that the military's system is as bad as the free-market one. Yikes.

Holly said...

I know what you loook like! Strangely unlike your avatar. Mind blown.