First off, kudos to BNG, who dug around in the archives here until she found a photo of me. Granted, it was just a headshot, but still, congrats, BNG - although you should probably know that I haven't been that blond in quite some time. *cough*
Now! On to the story! Back a few months ago, one of our employees was heading off for (presumably) greener pastures. So I called our service representative at our insurance company, MVP, to have the employee taken off of our health care plan.
My call went straight to voice mail, and after several days, the service rep still hadn't called back. Okay, fine, so I emailed her. Nothing. I faxed her our request. Still nothing, except for during this time period, we got a letter from MVP stating that our rates were going up.
I tried logging onto the MVP web site, which would not accept my log-in info. And by now, we were getting bills from MVP with this employee's coverage still on them, because I could not find one single way to contact MVP about his leaving the company. And our service rep was still not returning my increasingly-panicky calls. Panicky because, if we had to pay bills past this guy's coverage date, my boss was gonna shit a brick.
So! While trying to get this dude off our health care rolls, I started researching other health insurance plans, and I found one that was actually cheaper than suck-ass MVP for the same coverage. And I signed up with them, while trying to get disentangled from MVP.
Okay, so I know this is getting long and boring, so here we go, to the point, FINALLY:
The other day, I get a letter from our old MVP service rep. And it was, all, "we're sorry that MVP will no longer be an option for your employees" and blahblahblah, and it ended with, "Please feel free to contact me with any questions at - "
And she had whited out her phone number. Where her phone number would have gone, after "contact me with any questions at", there was just a big white space. I shit you not, this girl was SO DESPERATE that people NOT CONTACT HER for ANY REASON WHATSOEVER, which, incidentally, WAS HER JOB, that she whited out her f*cking phone number.
Dear MVP: Suck it. And get yourself some better service reps. Except, you know what? I've got a funny feeling that you train them to act like that.
And Mr. Obama? Bring ON that nationalized health care. It has GOT to be better than what we've got now.