Wednesday, November 26, 2014

Customer service: ur doin it rong

Okay, so, first of all, we are supposed to get four to eight inches of snow here today (UPDATE:  At ten a.m., they upped it to six-to-ten), and all I have to say about THAT is this:

A acquaintance of mine posted this on Facebook:

"So, Jeff had an issue today - the people down the street are using JKS Home Improvement to do work on their house and the workers had blocked enough of the road that he couldn't get through. He used my FB account to complain. (Rocky here:  I saw the note he wrote.  It was polite, if exasperated that a contractor was blocking the road.) A project manager just responded (and I quote):

"Your are very rude your a big baby"
- and -
"cry baby"

Needless to say, I do not recommend this contractor. Especially since they did shoddy work for us before and did not respond to our concerns. At all.

And now this moron is arguing with me on FB. Don't have this crazy person work on your house!

 Now there's a second one commenting! Case study on how not to run a business?

JKS Home Improvement update: the owner deleted the dumbass comments and asked Jeff to call him. He was very embarrassed and apologized. He's actually in Buffalo right now helping with the snow cleanup. He doesn't even use Facebook really, but another customer saw the nonsense on their page and called him." 

hahahaha gotta love Facebook.  Exposing the morons, left and right.  

What's YOUR worst customer-service experience?  and/or your funniest experience with somebody you know posting something idiotic on Facebook?  Enquiring minds want to know.

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