Saturday, January 17, 2015
Oh, screw you, Sterling Optical
I had an appointment for an eye exam, since it had been four years since my last one *cough* and I could tell that my eyes were getting worse, and since I wasn't really happy with the LAST place I had my eyes checked, I decided to give Sterling Optical a try.
(Sterling Optical is a chain/franchise eye place, if you don't have it in your area.)
So, I go to my eye exam, and everybody's all nice and friendly and attentive, which is a change from the last place I went, and I get my eyes examined, and pick out a new pair of frames, and it's time to pay up. My insurance covers the exam itself, but not the glasses (or contacts).
And the woman helping me is all nice and friendly, and she's discussing the different options for lens coatings and blah blah blah, and I'm all, how much do these different options cost?, and she's all, well, let me add it all up here, and she comes up with a price of eight hundred bucks and change.
And I LOL'd. (I'll have you know that I have been waiting a long, long time to be able to type LOL and have it be accurate, and TODAY IS FINALLY THE DAY, because I LAUGHED OUT LOUD when she told me the price.)
"Yeah, no," I said. "I cannot pay eight hundred dollars for a pair of glasses. I paid a little over three hundred for the pair I have on right now, and I understand inflation and all, but I am not paying eight. hundred. dollars. for a simple pair of bifocals. The frames are one-thirty, so add some basic lenses, and let's do that. Take off the extras, please."
"Oh, okay!," the woman replied. "Well, let's see, the thinner lenses are nice, but we can make the glasses with regular lenses. And we can take off the blah-de-blah and the what-de-what and ... seven hundred dollars! That gets it down to seven hundred."
I will tell you right now, I am ALWAYS polite when dealing with retail workers. ALWAYS. And today was no different. This woman was obviously working on commission, which I wish I had known before I walked in the door, but live and learn. Here I was, chipping away at her bonus pay, and I was about to keep right on chipping, BUT I WAS POLITE WHILE DOING IT.
"Okay," I said. "We're getting there! What else can you take off? Let's get it down to the frames and the basic lenses and nothing else at all."
"Well ..." she says, tapping away at her keyboard. "We CAN sell you the glasses with out the extra lens protection warranty and blah blah blah ..."
"Fine!" I said. "What are we down to now?"
"Five hundred and sixty-four dollars!", she said. "Isn't that great?"
"Well, it's a lot better than eight hundred," I said. "You've got a deal."
So she keeps tapping away, doo doo doo, and she hands me the credit card receipt to sign, stapled to the itemized bill. And I'm looking over the itemized bill, and I see a charge for Christal anti-glare something-something. And it's a hundred and seventy bucks.
"Ummm ..." I said. "What's this anti-glare thing?"
"Oh, that's what I was telling you about!" she said. (She had been telling me about all kinds of awesome super-duper lens options.) "You know, for when you're driving at night and stuff. I've got it on my own glasses and I love it!"
"Take. it. off." I was STILL POLITE, I will have you know. "Take it off, please. The glasses I'm wearing RIGHT NOW don't have that special coating, and I've been getting around just fine, thanks anyway."
At this point, things became a little ... frosty. I had just taken away the last little bit of commission or bonus or whatever that she was getting from the sale. She had just about HAD IT with me, and I understand that. I also understood that I would take my prescription and walk out before I paid for one flippin' thing I hadn't asked for.
"Three hundred ninety-four!" she said. "You're getting the deal of the day! Oh, but wait ..."
HAHAHAHA KILL ME NOW.
"I forgot to add the fitting fee!" she said. "I totally forgot! Oh my goodness! So the total will be four thirty-nine."
Holy Mary Mother of F*CK, I paid the four thirty-nine and got outta there before the price could start going back up again. And I'll pick up my new glasses in a couple of weeks, and hope to GOD that it's a long time before I need to get my eyes examined again.